As 2022 draws to a close and the festive season is upon us, we here at Koromo Heritage (formerly Toyota Heritage) want to say Merry Christmas to all our Customers.
As the headline above says, we know that we have been on the naughty list this year. So we also want to say a huge THANK YOU to those customers who have stood by us in what has been one of our toughest years.
Some customers have stood by us waiting months for delayed shipments, while others have been supportive across social media platforms knowing that we have been around for 10 years and that we ultimately stand by every single order placed with us.
We have been naughty though as we haven't always communicated with our Toyota enthusiasts and customers on an individual level as to where things are up to with their order. We are sorry for this and in 2023 are working towards getting much better at keeping in contact with you.
As we have reported previously in our Latest News section, most if not all of our delays have been due to the impacts of supply chain disruptions during the preceding two years of covid lockdowns in various regions around world. While we make nigh on everything we sell here in Australia, the people who supply us are equally part of the global supply chains that feed to our end products.
We experienced these supply-chain interruptions whilst also experiencing the greatest demand for our products and a major growth phase of our business. It was like a perfect storm to really create some problems and sadly really upset some of our customers - we can't apologise enough!
Many of you will have noticed that one of the things we did this year was to cool down our advertising and promotion from around August - this was done to allow us to work solely on finishing and fulfilling orders already on hand. Items we did advertise and promote since then have been those that we literally had units on hand for.
To iron out some of the remaining back order problems and delayed shipping that we still have we will be changing our business model in 2023.
Some of our listed items will only be sold via an Expression of Interest ('EOI') process and will be done in a single batch run for the year. This means that we get greater confidence in demand and match supply better. It also means that for some items they will only be available once a year, and once sold it may be a full 12 months until they're available again.
We did a few other things during the year that will add value to following our business and being supplied from Koromo Heritage. We have invested in equipment of our own to remove the reliance on third party supply as part of making our finished products.
This will mean that we also get to start supplying some new product lines too! We are planning to expand our range of carpets and mats, and also introduce headlight protectors for more old model Toyota vehicles and even introduce some door cards too. We also plan to return to a project we started in 2021 - undertrays for improved performance of your track day car.
Above all though we truly plan to get back to business as usual, be far more engaging with our customer base and do good business.
So here's also wishing all our customers a happy new year and a very bright and prosperous 2023.
If you'd like to make contact regarding our plans in 2023, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .